Effective Date: October 24, 2025
At FindAFerry.com, we aim to provide a smooth and transparent booking experience for every traveler. This Cancellation & Refund Policy outlines the conditions under which you can cancel your ferry bookings and request refunds. By booking through our platform, you agree to the terms mentioned below.
1. Cancellation Process
Customers may request cancellations through any of the following channels:
- By sending an email to support@findaferry.com
- Using the Contact Us form on our website
- Through the My Bookings section of your account (if available)
- By contacting our customer support directly via phone
All cancellation requests must include your booking ID, name, and travel date to process the refund promptly.
2. Refund Eligibility
Our refund policy applies as follows:
- Cancellation 24 hours or more before departure: 100% refund
- Cancellation between 12 and 24 hours before departure: 80% refund
- Cancellation less than 12 hours before departure: 50% refund
- Cancellations due to weather conditions, natural calamities, or government restrictions: 100% refund
3. Non-Refundable Situations
Refunds will not be applicable in the following cases:
- The passenger fails to arrive at the boarding point on time.
- Incorrect personal or booking details are provided.
- The traveler misses the ferry departure due to personal reasons.
In such cases, the booking will be considered “No Show”, and no refund or rescheduling will be issued.
4. Refund Method
Refunds are typically issued through the original payment method used during the booking process via Razorpay.
In some cases (such as international transactions or gateway issues), refunds may be manually processed to the customer’s bank account.
Refunds generally take 4-7 business days to appear in your account, depending on your payment provider or bank’s processing times.
5. Operator Cancellations
In rare cases where a ferry operator cancels or delays a trip due to operational issues, weather disruptions, or government restrictions:
- FindAFerry will provide a full 100% refund to affected passengers.
- Customers will be notified by email or phone regarding the cancellation and refund process.
6. Ticket Rescheduling or Transfers
Passengers may reschedule or transfer their tickets to another date or traveler, subject to seat availability and ferry operator approval.
A small service charge may apply for such changes. Requests must be made at least 12 hours before the scheduled departure.
7. Refund Processing Timeline
Once your cancellation request is approved, refunds are processed within 4–7 business days.
FindAFerry will notify you via email once your refund has been initiated. Delays may occur in case of weekends, bank holidays, or technical issues beyond our contr
8. Contact Us
For any questions or refund requests, please contact us at:
support@findaferry.com
https://www.findaferry.com/contact-us/
Our team is available to assist you with cancellations, rescheduling, or any payment-related concerns.
9. Policy Updates
FindAFerry reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. Any changes will be published on this page with the revised Effective Date.